Instrument service for LEADseekerBehind the scenes
LabcrewTM delivers the background technical maintenance, expertise and service that keep your LEADseekerTM Imaging System running smoothly:
• Preventative maintenance
• Instrument repair
• Software and hardware upgrades Behind the science
Maintain your productivity and limit your downtime. We deliver a service agreement based on the value of your investment and your individual requirements for service support options. Behind your success
Your investment in our equipment is backed by our support to the highest standards. Warranty & service contract details
Standard Warranty
LEADseeker is supplied with a 12-month standard warranty to cover manufacturing defects only, with a 5 working day response time. It is recommended, however that you purchase a higher level of cover with a more rapid response time from one of our other agreements, as outlined here.
Service Agreements
A summary of the support level offered with each service agreement option is given in the table below:
Customized Service Agreements
Customized agreements can be designed to suit customer needs: • Response time
• Coverage e.g. 7 days per week
• Instrument moves
• Extra preventive maintenance/certification visits
• Training
• Spare parts (e.g.specific parts can be excluded) Please contact your local service organization for a quotation. |
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